1. If you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at fazalenterprises001@gmail.com mentioning your Order ID.
2. We will personally ensure that a brand-new replacement is issued to you with no additional cost.
3. If you do not like the product, you will have to raise a return request from your account. There is a Return / Exchange option available to choose from and we will arrange for the pick-up from your doorstep.
4. Return requests will not be accepted through any other medium like email, Facebook / Instagram, Whatsapp or phone call.
5. In case due to certain circumstances after raising the return request within 48 hours you are unable to return the shipment within the time frame no refund would be made. Only credit note would be given.
6. When you return the product to the courier guy, it is mandatory to take a receipt (physical or through message). In case of lost shipment, we will need the proof that the return was done by you.
7. Refund would be processed within 5-7 days after the product is received back to our warehouse.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
1. Any product that exhibits physical damage to the product
2. If the product is customized for you
3. If the Return or Exchange is requested after 48 hours of receiving the shipment.
4. If the product is made to order
Exchange Policy
1. You need to raise an exchange request within 7 days of receiving the product. You can log in to your account and raise the request. There is an exchange option available and we will arrange for the pick up at your doorstep.
2. Once we have it with us, we will ship the replacement product to you within 5-7 working days. Please note Katstore, will arrange for the pick up at your doorstep.
3. Exchange would not be accepted if the product was customized as per your choice.
4. If you want to exchange the product you ordered for with another
5.product of higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing the order and pay the balance amount on your next purchase.
6. If you want to exchange your product with another product of ower amount, we would ship the product as soon as we receive it and the balance would be given in the form of credit note.
7. No discount will be given on exchange orders.